15 straight answers. No fluff.

Standard delivery timelines from order placement to delivered doorstep:

Orders are picked and packed the same day they sync from your store (before 4 PM China time). Dedicated EU shipping lines via the Netherlands and Belgium, and direct US lines via Los Angeles and New York, keep transit tight and tracking accurate end-to-end.

We don't lock you into one carrier. Depending on the destination, product weight, and speed you need, your order routes through the optimal combination of:

International: YunExpress, 4PX, SF Express International, DHL eCommerce, UPS Worldwide, FedEx International.

Last-mile (EU): PostNL, DPD, GLS, Bpost, Deutsche Post, Colissimo.

Last-mile (US): USPS, UPS Ground, FedEx Ground.

You tell us your priority per market. We route accordingly. No one-size-fits-all.

Lost packages are rare (under 0.5% of shipments) but they do happen. Our policy is simple:

If tracking stops moving for 10+ business days past the expected delivery window, we file a claim with the carrier and reship the order at our cost — no back-and-forth, no partial refunds, no "it's the carrier's fault" excuses.

For high-value orders, we offer optional shipping insurance at cost. Your account manager will flag any order where insurance is recommended based on declared value and destination.

Yes. Middle East is one of our fastest-growing markets — we actively ship to Israel, Saudi Arabia, the UAE, Kuwait, Qatar, and Bahrain, with a growing number of clients running Shopify and TikTok Shop stores targeting these regions.

Typical delivery times are 7-14 business days, with both direct air freight options and consolidated sea-air hybrid routes for heavier goods. Arabic and Hebrew addressing on shipping labels is supported — just flag it on your first order.

Our Shenzhen warehouse is the primary dispatch point for Middle East orders because of its proximity to Shenzhen Airport's freight routes.

Every order is inspected before it ships — size, color, function, packaging. If something's wrong, we don't ship it. That's the first line of defense, and it's why quality complaints are rare.

When issues do surface after delivery (customer claims defect, item damaged in transit, wrong variant), your account manager handles it directly: we reship, refund to you, or credit your next order — whichever works best for your customer-facing policy. No drawn-out disputes, no "it's the customer's fault" deflection.

For truly defective batches, we trace back to the factory and pursue their warranty. You're not stuck covering factory mistakes.

Yes on both. Your store data, sales volumes, product selection, and customer information are treated as strictly confidential and never shared with any third party, including other DailyFulfill clients in the same niche.

If you want a formal NDA (Non-Disclosure Agreement), we sign it gladly — either yours or a standard bilateral template from our side, in English, governed by a jurisdiction that works for both parties (typically Hong Kong for international clients).

We've signed NDAs with clients building competitive DTC brands, private-label launches, and TikTok Shop stores where product secrecy matters. Zero leaks in nine years.

You can walk away at any time — that's the short answer.

Without a long-term contract: Just give us 30 days' notice. We'll fulfill any open orders, ship out any remaining inventory you're holding with us, and settle the final invoice. No termination fees.

With a long-term contract (only signed if you want volume-locked pricing): notice period is 30 or 60 days depending on what we agreed. Same exit process — no penalties beyond the notice window.

We keep clients by being useful, not by contract traps.