15 straight answers. No fluff.

Preparation time and carrier transit are shown separately. For pre-stocked, order-ready inventory received before the agreed daily cut-off, orders can usually be picked and packed the same business day. Sourcing, customization, supplier preparation, domestic delivery, receiving, and checks are completed before carrier transit begins when applicable.

Timing may vary by destination, product type, customs, peak periods, and carrier events. Tracking is provided when supported by the selected carrier and route.

We don't lock you into one carrier. Depending on the destination, product weight, and speed you need, your order routes through the optimal combination of:

International: YunExpress, 4PX, SF Express International, DHL eCommerce, UPS Worldwide, FedEx International.

Last-mile (EU): PostNL, DPD, GLS, Bpost, Deutsche Post, Colissimo.

Last-mile (US): USPS, UPS Ground, FedEx Ground.

You tell us your priority per market. We route accordingly. No one-size-fits-all.

Send us the order number as soon as tracking appears abnormal. We review the tracking history, carrier status, delivery address data, destination, selected route, and any insurance coverage.

The appropriate resolution—carrier claim, investigation, reshipment, refund, credit, or another solution—depends on the confirmed cause and the agreed after-sales, carrier, and insurance terms. It is not an automatic outcome based on a single fixed delay.

For higher-value shipments, optional shipping insurance may be recommended based on declared value and destination.

Yes. Middle East is one of our fastest-growing markets — we actively ship to Israel, Saudi Arabia, the UAE, Kuwait, Qatar, and Bahrain, with a growing number of clients running Shopify and TikTok Shop stores targeting these regions.

Delivery estimates are confirmed according to the destination, product weight, customs requirements, and selected route. Direct air freight and consolidated sea-air hybrid routes may be available for heavier goods. Arabic and Hebrew addressing on shipping labels is supported — just flag it on your first order.

Our Guangzhou warehouse is the primary dispatch point for Middle East orders because of its proximity to Guangzhou Airport's freight routes.

Inbound receiving checks and order-level verification are included in the agreed workflow. Each customer order is checked against the confirmed SKU, variant, quantity, packaging, and visible condition. Product-specific functional tests, higher-rate sampling, or full inspection are arranged when required.

If a customer reports a defect, damage, wrong variant, or another issue, send the order number and clear photo or video evidence. We identify whether the cause is product production, fulfillment, packaging, carrier handling, address data, customs, or customer use.

Reshipment, refund, credit, factory warranty, or another resolution is then applied according to the confirmed cause and the agreed policy.

Yes on both. Your store data, sales volumes, product selection, and customer information are treated as strictly confidential and never shared with any third party, including other DailyFulfill clients in the same niche.

If you want a formal NDA (Non-Disclosure Agreement), we sign it gladly — either yours or a standard bilateral template from our side, in English, governed by a jurisdiction that works for both parties (typically Hong Kong for international clients).

We've signed NDAs with clients building competitive DTC brands, private-label launches, and TikTok Shop stores where product secrecy matters. Zero leaks in nine years.

You can walk away at any time — that's the short answer.

Without a long-term contract: Just give us 30 days' notice. We'll fulfill any open orders, ship out any remaining inventory you're holding with us, and settle the final invoice. No termination fees.

With a long-term contract (only signed if you want volume-locked pricing): notice period is 30 or 60 days depending on what we agreed. Same exit process — no penalties beyond the notice window.

We keep clients by being useful, not by contract traps.